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Inconvienant truth
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I called this company to ask about a problem I am having getting my 2013 RAM Longhorn Laramie repaired. The thing wouldn't shut off!! Ended up taking it to 2 different "5 Star" dealers who gave me 2 different diagnosis's. One said the repair was covered and the other said it wasn't. I had gotten a rental car and had to have the car towed, but when it was said and done I'm paying out of my pocket for everything! I have a GOLD PLUS contract for 7 years / 100,000 miles only to discover my part was NOT covered. What a coincidence. I called Fidelity to plead my case and the young man in maintenance was the most rudest customer service rep I have ever spoken to! I'm not a run of the mill customer as I said this vehicle is not cheap and I was expecting a lot more professionalism from this institution. I wish I had gotten his name because I would have mentioned it here, but all said when it's time to buy another vehicle (in the near future) Dodge and Fidelity will NOT be my first or maybe not even 2nd choice.
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