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Billing Problems! Unresolved issues and no one knows how to help me.
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Company states that I have an outstanding balance. I ordered Wen in July 2012. I love it, but have been given the run-a-round about an outstanding Collections debt. I ordered Pro-active in 2010. I cancelled because it caused my skin it burn and pe... Read More »
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Business's response - by GR CETon 1/23/2013
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Dear Katherine,
thank you for your review. We appreciate the time you have taken to let us know about your experience.
We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.proactiv.com/lp/cet/. You are als... Read More »
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Proactiv
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DON'T USE THIS COMPANY!!!! I ordered one shipment from them and they put me on an auto ship program that I hadn't requested. When I got my auto shipment I immediately returned it to sender. A few weeks later a received a bill for that shipment and... Read More »
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Business's response - by GR CETon 1/23/2013
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Dear Mary,
thank you for your review. We appreciate the time you have taken to let us know about your experience.
We'd like to help in this matter. May we kindly ask you to fill out this webform http://www.proactiv.com/lp/cet/. You are also wel... Read More »
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ACCT WAS CXLD BUT THEY STILL CHARGED ME
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THIS COMPANY IS A RIP-OFF - I WISH I WOULD HAVE READ THESE REVIEWS - UGH. I ORDERED A KIT FOR MY DAUGHTER THEN CALLED IN TO CANCEL - I WAS TOLD IT WAS CANCELED AND THAT NO CHARGES OR KITS WOULD BE MAILED - UNTIL I CHECKED MY BANK ACCOUNT A MONTH L... Read More »
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Business's response - by GR CETon 6/21/2012
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Dear Anita,
I just received your email and will look into your complaint immediately. Please allow me until tomorrow to investigate the issue and provide a resolution.
I am sorry for any inconvenience this might cause you.
Kind regards,
... Read More »
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Do not buy it online, unless you want automatic shipments
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I wish I had read these reviews first! I thought I was buying a 30 day trial and yup like just about every review on here I ended up being enrolled in a 90 day automatic shipping thing. My nightmare has just begun, and I hope my account was cancel... Read More »
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Business's response - by GR CETon 12/6/2011
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Hello Gretchen,
I received the Trustlink review and I would like to ask you to provide additional information.
Please visit this page http://www.proactiv.com/lp/cet/ and fill out the form. Your response will be sent to my attention directly.... Read More »
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Review 10/27/2011
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I've been having trouble with this company non stop. Huge pain in the ass, their cancellation is ridiculous. When I was younger I order proactiv for my little brother and myself. Canceled it on my name. So I'm not complaining about that. However A... Read More »
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Business's response - by GR CETon 12/6/2011
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Hi Marcia,
I received the Trustlink review.
Please visit this page http://www.proactiv.com/lp/cet/ and fill out the form. Your response will be sent to my attention directly. I really would like to investigate the matter and resolve it to yo... Read More »
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Review 10/19/2011
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Tom,
I have been having the same problem with these people. I cancel my account with a on line chat representative, that refuse to take no for a answer. Eventually she said she cancel the account. Then I was informed that they had already conveni... Read More »
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Business's response - by GR CETon 12/6/2011
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Hey Vera,
I received the Trustlink review. We truly appreciate constructive feedback like yours.
Please visit this page http://www.proactiv.com/lp/cet/ and fill out the form. Your response will be sent to my attention directly. I would like... Read More »
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Review 10/12/2011
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Below is my final exasperated response to Proactiv's Customer Service department. I tried to get something other than a form letter response in the e-mail previous to sending this, but its like one starts all over again with each representative on... Read More »
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Business's response - by GR CETon 10/12/2011
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Hello Tom,
I received the Trustlink review and would like to investigate this incident.
Would you please visit this page http://www.proactiv.com/lp/cet/ and provide more information on your account?
I am sorry that you had difficulties to... Read More »
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Review 9/10/2011
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I agree with other posters that the company's policies are very misleading. When I ordered and was told that the product could be tried "risk free", nowhere did I read that I would be enrolled in any ongoing billing. I have disputed the claim with... Read More »
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Business's response - by GR CETon 9/13/2011
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Dear Terri,
Thank you for feedback.
First let me assure you that I'd be happy to assist you further and review your account. Please send me an email to customerservice@guthy-renker.com and I will take further actions.
As stated in my re... Read More »
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Complaint
Posted 9/6/2011
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1 Review
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0 Question
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96 Profile Views
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0 Answer
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Trustlinker since 09/06/11
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hesperia, CA
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Review 9/6/2011
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Product doesn't work and having trouble getting my money back. They say that they didn't receive it back!!! I have proof they did. They just keep charging my card. Don't order Proactiv they will just rip you off too Read More »
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Review 8/29/2011
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I notice most comments are the same...received shipments customer did not order, problems with refunds, ignored requests to cancel. My complaints are exactly the same, add the fact that Proactiv is sending me invoices threatening collection over a... Read More »
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Business's response - by GR CETon 9/1/2011
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Dear Elisabeth,
Thank you for feedback.
When you placed your original order from our website, information was provided for you to let you know that you would be automatically enrolled in our Home Delivery Program. This program sends you a 9... Read More »
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Review 7/12/2011
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I wish I had read these reviews before I signed up for their service on their website. I had the same issue with unauthorized shipments-- not automatic shipments, unauthorized!! Their system must be built to ignore the frequency you select and adj... Read More »
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Business's response - by GR CETon 7/15/2011
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Hi Jolene,
I'd like to review your account and see if we can make things right. Would you please send me your complaint to customerservice@guthy-renker.com with the remark TRUSTLINK in the subject line? I will get back to you within 24 hours.... Read More »
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Review 5/30/2011
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I don't see how their BBB rating is an A+ when the reviews I find both on TrustLink and other sites are so terrible.
I purchased the $19.95 introductory package via Proactiv's website. I like the product-- it clears my skin, leaves it feeling sof... Read More »
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Business's response - by GR CETon 5/31/2011
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Please send your complete complaint to our email address with Guthy-Renker. We will assist you immediately. We take these complaints very seriously. Thanks for taking the time and I'm sorry for this inconvenience. Kind regards, Tom (customerservic... Read More »
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Review 5/27/2011
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Unbelievably bad company. Somehow they set me up with TWO accounts with automatic shipment, which I requested not to have. After getting a bad skin reaction I called to cancel. Since then, I have been charged $135.68 for orders I didn't order or r... Read More »
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Business's response - by GR CETon 5/31/2011
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Please send your complete complaint to our email address with Guthy-Renker. We will assist you immediately. We take these complaints very seriously. Thanks for taking the time and I'm sorry for this inconvenience. Kind regards, Tom (customerservic... Read More »
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Review 5/14/2011
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i have been a long time customer back in January 2011 i contacted customer service after receiving a reminder notice my bank had sent a check to be received by 1-6-2011 everytime i called a different rep would give me a different time frame... Read More »
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Business's response - by GR CETon 5/16/2011
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Please send your complete complaint to our email address with Guthy-Renker. We will assist you immediately. We take these complaints very seriously. Thanks for taking the time and I'm sorry for this inconvenience. Kind regards, Tom (customerservic... Read More »
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Review 5/11/2011
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I am appalled by the customer service I received today. I received a letter from a collections agency today telling me that I owe $45. I was told by the company that there is nothing they can do because they sent me a package and I was responsible... Read More »
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Business's response - by GR CETon 5/11/2011
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Please send your complete complaint to our email address with Guthy-Renker. We will assist you immediately. We take these complaints very seriously. Thanks for taking the time and I'm sorry for this inconvenience. Kind regards, Tom (customerservic... Read More »
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Review 4/28/2011
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This is the most ridiculous company I have had to deal with. I have called numerous times to cancel my account and promised each time by customer service they would and nothing has been accomplished. I have had problem from the first time I ordere... Read More »
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Business's response - by GR CETon 4/29/2011
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Please send your complete complaint to our email address with Guthy-Renker. We will assist you immediately. We take these complaints very seriously. Thanks for taking the time and I'm sorry for this inconvenience. Kind regards, Tom (customerservic... Read More »
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Review 4/28/2011
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This company has HORRIBLE customer service. I got my trail kit in the mail and loved the product. So I decided to use other products and built a kit with things I wanted to try. Whenever I clicked the "Ship Now" button it said that I would get a c... Read More »
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Business's response - by GR CETon 4/28/2011
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Please send your complete complaint to our email address with Guthy-Renker. We will assist you immediately. We take these complaints very seriously. Thanks for taking the time and I'm sorry for this inconvenience. Kind regards, Tom (customerservic... Read More »
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Review 4/12/2011
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NEVER ORDER PROACTIV!
I have called numerous times to cancel my account, Yet I am still receiving shipments. I brought the last one back to the post office a week after receiving it. I got a letter from proactiv saying I owe them money for it. I... Read More »
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Business's response - by GR CETon 4/13/2011
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Please send your complete complaint to our email address with Guthy-Renker. We will assist you immediately. We take these complaints very seriously. Thanks for taking the time and I'm sorry for this inconvenience. Kind regards, Tom (customerservic... Read More »
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Review 4/7/2011
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I ordered Proactiv for my teenager on 2/28/11 and decided to give it a try. After at least 30 days, I called to cancel the entire order and that I would send my teenager to a Dermatologist. The representative told me that another shipment have alr... Read More »
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Business's response - by GR CETon 4/7/2011
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Please send your complete complaint to our email address with Guthy-Renker. We will assist you immediately. We take these complaints very seriously. Thanks for taking the time and I'm sorry for this inconvenience. Kind regards, Tom (customerservic... Read More »
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Review 3/22/2011
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proactiv is one of the most unethical companies i have ever dealt with.
i received a shipment that was unauthorized (22 days after i signed up!) and when i called customer service to resolve this, i was met with rudeness and comments such as 'you... Read More »
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Business's response - by GR CETon 3/31/2011
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Please send your complete complaint to our email address with Guthy-Renker. We will assist you immediately. We take these complaints very seriously. Thanks for taking the time and I'm sorry for this inconvenience. Kind regards, Tom (customerservic... Read More »
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