Complaint
Posted 10/28/2013
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1 Review
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Trustlinker since 10/28/13
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TOTAL SCAM!!!! AVOID THIS COMPANY
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There are thousands of companies suffered from this SCAM COMPANY already. please don't listen to anything they say!!!Their service sucks!!!!!!! Total difference attitude from the account executive after we signed the contact. A lot of mistakes hap... Read More »
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Complaint
Posted 2/22/2013
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1 Review
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0 Question
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29 Profile Views
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0 Answer
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Trustlinker since 02/22/13
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Merchant Services - Irvine - AVOID AT ALL COSTS....
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After months of them 'courting' my business I left Wells Fargo and tried to successfully set up two different company accounts with these people. It took them many times to figure out that TWO companies meant TWO different accounts, etc. After I s... Read More »
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Complaint
Posted 8/25/2011
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2 Reviews
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0 Question
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73 Profile Views
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0 Answer
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Trustlinker since 08/25/11
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Encino, CA
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Review 8/25/2011
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I was cold called by William Ward of Merchant Services, Irvine, CA. He implied that his call was required by the State of California to review Credit Card accounts for overcharges and possible refunds. It took considerable effort to find out his L... Read More »
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Review
Posted 4/17/2010
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1 Review
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0 Question
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139 Profile Views
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0 Answer
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Trustlinker since 04/17/10
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Anaheim, CA
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Review 4/17/2010
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What a refreshing group to work with! Their professional insight has helped me improve the way I operate my business. Merchant Services, more particularly Ms. Phelps, was instrumental in ushering my former "cash only" business into the world of cr... Read More »
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Review
Posted 2/27/2010
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1 Review
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0 Question
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115 Profile Views
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0 Answer
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Trustlinker since 02/27/10
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Jacksonville, FL
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Review 2/27/2010
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We have had an absolutely wonderful experience with Merchant Services and Eric Madura. Eric has made sure from the beginning that we have had an completely effortless experience in establishing and using our account. This has helped our business i... Read More »
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Review 1/2/2010
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When the representative for Merchant Services reviewed out present CC Merchant account he assured us he could improve the rates we were receiving and save our company money. I advised the rep that we had an account with another merchant but the re... Read More »
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Business's response - by Merchant Serviceson 2/26/2010
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The merchant contacted us regarding missing funds for a specific period of time. We researched the account and discovered the merchant failed to settle their terminal for the time period in question. We worked with the merchant and our processing... Read More »
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Review 10/11/2009
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I worked for years to secure a major contract with a billion dollar company operating in Orlando, Florida with my company (Blanc Photo and Fine Art). There are plenty of processors available, yet I decided to go with Merchant Services only because... Read More »
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Business's response - by Merchant Serviceson 2/26/2010
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The transaction processed exceeded the merchant's established Risk parameters. These parameters are based on several factors; including, but not limited to, average transaction amount, average monthly volume and highest expected transaction. This... Read More »
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Review 12/4/2008
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Don't make the mistake of letting these misleading folks come in to your business. They have a misleading name designed to sound like your current "merchant services" department of your current bank. They actually answer their phone First Data Mer... Read More »
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Business's response - by Merchant Serviceson 12/4/2008
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I believe you may be mistaken, or are perhaps calling a different telephone number.
We are Merchant Services and we are powered by FirstData. When you dial our primary telephone number of (949) 861-4000 the phone is answered as "Thank you for... Read More »
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Review 11/17/2008
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I erroneously posted a complaint about this company here as I got this company mixed up with a different company. I would say this Merchant Solutions DOES TAKE THE TIME to respond as once I posted my erroneous comments, they immediately got in tou... Read More »
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Business's response - by Merchant Serviceson 11/18/2008
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11/18/08: Thank you for the acknowledgment.
11/17/08: Please provide the name of your business, your MID (account number), your name and your telephone number. We are unable to research and respond to your comments because you have failed to pr... Read More »
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