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Review 11/15/2009
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Hello BBB,
On 12-1-2008 we were contacted by Michelle Hickler Senior Mortgage/Financial Advisor of The Star Financial @ mhickler@thestarfinancial.com Toll Free: (888) 671-7885 Ext: 225 Fax: (949) 461-0953 for a Loan Modification. Michelle asked my Father put together a long list of personal financial items. On 12- 29-08 Michelle sent us a contract with who she works for a Loan Modification Proposal for US Advovate Law Group. US Advocate Law Groups address is 28202 Cabot Rd, Suite 650 Laguna Niguel, CA 92677 866-925-2710 Ext 3 866-844-6821 FAX
I notice that Advocate was spelled wrong so I also checked with the BBB. At first the US Advocates address, phone number was incorrect /and or missing. I emailed Michelle the info I had found from the BBB's website and a few days later address phone and credit rating is A+. My Father signed Proposal on 1-14-09 for $3,500.00.
Michelle advised us that US Advocate Law Group will call us will a update contact person. On 2-23-09 we were contacted by email ~ by Heather Torres and advised, I will be your Case Manager and one point of contact through your loan modification process. On average it takes 10-12 weeks for completion. During the process, you may or may not get phone calls, letters, or emails from your lender, however, if you do, it’s vital you forward any information you receive to me. It is very important that we stay in constant communication throughout this whole process for us to have a successful loan modification. Our contract reads we are not to speak with anybody but US Advocate, Heather Torres Case Manager, US Advocate Law Group, 1-866-903-0949 ext. 504-Toll Free 1-866-703-8809 Heather.Torres@usadvocatelawgroup.com.
Then our paper work got lost, pages missing, and we had to refax and send all the personal paper work again. Heather Torres was taking a long time to return calls and emails so I contacted a Manager Elizabeth Moriel elizabeth.moriel@usadvocatelawgroup.com 1-866-903-0949 ex 513
on 3-20-09,because Heather didn't know how to open attachments. Then we emailed Glenda Wright glenda.wright@usadvocatelawgroup.com of under righting personal documents again on 4-1-09. Then my Father talked to Mark Moss mark.moss@usfinancialproducts.com President EX 103. My Father was Very upset. On 5-6-09 we were reassigned again to a new case manager Jeanette Duran" jeanette.duran@usadvocatelawgroup.com Ex 507 and asked us for the same documents but new verbiage.
Then we were to contact Mark Bennett Owner of US Advocate Law Group 28202 Cabot Rd Ste. 650 Laguna Niguel, CA 92677 1-800-254-9416 1-888-821-1736 Fax markbusalg@aol.com . Asking us for more personal information again on 8-13-09. Then on 8-14-09 I received this email from Mark Bennett ~ Myself and Angela will be the only persons contacting you, we are working as a team. In regards to the email being aol our system got over loaded. Therefore, to insure that we have contact with clients you & your Dad Angela & I are using aol.
Then on 10-26-09 we received a letter stating US Advocate Law Group Jeff Nemerofsky the other owner I have resigned with charges pending from the State Bar of California. Unfortunately, neither I nor USALG can continue our efforts to modify your existing residential loan. Now all the phone numbers are disconnected. I check on the BBB's website and there rate is F+. We were told that an update was every 2 weeks then every 4 weeks. There was never an update just were working on your file or we were resigned to somebody new.
On Nov- 11-09 I write this letter to you because we have not received our Loan modification as promised. The Group of Lawyers have taken our money, broke their own contract, performed No services to us, and closed their business without any acknowledgement to us. I believe this was dishonest conduct and fraud of our personal information.
I would like a Full Refund of $3500.00. to my Visa account please. My email is vsunsets@yahoo.com
Thank You,
Tora....T
ATT:
To otheres that have been with US Advocate Law Groups company contact the STATE BAR 213-765-1140 or www.calbar.ca.gov to down load client security fund refund and most important to file a complant against the group of lawers.
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