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Terrible experience as a potential customer/client
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I initially contacted Tax Network USA as a potential client based on their recommendation by Daily Wire. I spoke briefly with James Gregory on December 19th at 10:40am. I was at work and unable to do the initial consultation call at that time. James informed me that he would be out of the office through the end of the year, so we scheduled a call for January 6th between 5-5:30pm, after I had explained that I have a varaible work schedule and couldn't ensure that I would be available until after 5pm. James called at 2:25pm, 3:42pm, and 3:58pm, and again at 3:08pm on January 7th in addition to sending an email both days. We spoke briefly at 12:50pm on January 9th and scheduled a call for the following Monday, January 13th.
During our 12 minute call, he gave vague answers to my questions and said that more would be explained after I paid the $7500 retainer. I told him that I needed to discuss the details with my wife and father who would be helping me secure representation as well as another firm I had also spoken to while I was waiting to connect with James, and that I would contact him Tuesday or Wednesday with my final decision.
On Wednesday, January 15th at 4:13pm, he left me a rude voicemail, saying that he was going to "give up on me."
I sent James a text message the following afternoon letting him know that I did not appreciate his communication and that I was no longer interested in becoming their customer.
He proceeded to accuse and insult me because of my decision not to hire him, saying that this "is exactly why I'm in the position I'm in," "Good luck, I'll need it," and that I "just make excuses." He even sent an email afterwards with the same sentiments.
I feel this was an entirely unwarranted and unprofessional way to treat a potential customer, and was a far cry from the experience that I had while shopping other firms.
I'm thankful that this happened before I paid the retainer. If this is how they treat potential customers, I can only imagine how I would have been treated once they had been paid.
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