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Simply Rest is a Fraud
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Worst retail experience of my life. The money back guarantee is a scam, the bed was like something you buy to put in a tent, and the customer service was terrible. They said they ship in 48 hours, but they did not. They lied and said their computers were down. They claim to have a hassle free return policy with a 100% money back guarantee. Another lie. I returned my bed in April because I didn't like it. I followed all the rules they lay out for you. I was told the money would be credited back to my card in about 14 days. On the 15th day I called and was told my card was no good to give them the number again. I did and was told it would post in a few days. It did not post so I called back. They said they decided to send me a check and I would have it in about 7 days. On the 7th day after our mail came without a check I called. The manager said they decided to credit my card. Remember, they tried this already. I got an email telling me when they tried to credit the money. It was while I was on the phone with them. They said 2 business days and it would be there. I am 2 weeks removed from that date now with no refund and now they are not returning calls or emails either.
I have left bad reviews on their facebook page, and they have deleted them. I have left comments on things, they have deleted them. They are not an honest company.
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Business's response - by Simply R.on 6/14/2012
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Dear Jimmy,
Please accept our apologies for the poor experience you had with SimplyRest. Although we did attempt to issue the refund twice, it resulted in a processing error in accounting which invalidated the transaction. This doesn't excuse the delay, nor your service experience. We take great pride in our high level of service and would expect every customer to be treated with respect and ever issue to be handled with a sense of urgency.
In terms of reviews, we encourage satisfied customers to submit their opinions to help spread the good word of SimplyRest. However, we also encourage customers who interact with our service team to post reviews also so that potential customers can see that we address any and every issue quickly with a friendly and personal attitude.
In your case, we'd like to make sure you're aware that a check has been issued and will be delivered to you shortly. Please call us anytime with any questions or concerns. We stand by our promise to offer the best service and attitude regardless of circumstances.
Sincerely,
The SimplyRest Team
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