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Business's response - by SENSAon 3/8/2012
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Hello. We apologize for the delay in assisting you. If you were disconnected, we can assure it was by accident or because of some technical issue. When you cancel online, you do not receive a email with the RMA, you are given one right then and there. We are sorry your experience with our online community wasn't a pleasant one, however, we can assure you, we are not a scam. Please make sure to call customer service to make sure your package was indeed received as the above address is not the correct address for returns. 866-514-2554. Thank you for trying SENSA.
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