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Business's response - by cheri s.on 9/30/2009
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Hello,
I am very shocked at Daniel's remarks. I am very proud of my Customer Service staff and I would like to respond to his review, but I cannot locate a Daniel M in my records. That is not enough information to find his order. I have pulled up all my records for the last 6 weeks that shipped air and I did not see a single customer named Daniel M.
I am asking for this customer to give me more information so I can look up the order and see what happened or maybe find out that he has the wrong company. A customer number, or better yet, an invoice number which are 6 digits beginning with a 19.
Thank you for the oppotunity to straighten this out.
Patio Pacific Inc.
Operation's Manager
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