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Thank you parkwood
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My Father past away on August 15, 2014. It had to be one of they most
difficult times in my life. Not only did I have to
deal with my dads passing, his house needed a lot of work and was not liveable because he didn't take care of it. I also had to run a business so I had to work even the day before I buried him.
When my father was in the hospital we
discussed putting a pool in his house which was
about to be willed to me.
It was a very emotional time for my wife and I. As soon as we put him into hospice I started working on his house.
We hired family and family friends to remodel the kitchen, bathrooms, and floors. This was a mistake, no one did the work quick enough or good
enough so I had to end up staying at my mothers for a little over a
month. I decided to let go of the friends and family and really start taking control of this stressful situation. Every project was absolute hell. Didn't even have time to mourn my dad as I was to busy managing the
professionals because they were leaving their tools and trash all
over the house, not showing up for days and actually arguing with me
about what I hired them to do. I was like is this for real?
So things started finally taking place on the remodeling and my wife and we are ready to attack the pool.
We did quite a bit of research on different pool companies and I have to say this was the most intimidating. We already know contractors have a bad reputation but
pool companies can be down right ruthless. Stories about how they take
your money and leave you with a big hole in the ground and of course
everything I have experienced with the remodeling of my dads house,
hiring a pool company was by far the biggest decisions I had to make and
already had my guard up before I met with anyone.
I started networking and Parkwood came up among others.
We called Parkwood and they sent us Joy.
At first I was not pleasant to her. I was quite arrogant and acted
like I knew more then her, I was ready to make her leave before she even got started but she kept her composure and now I think about she is brilliant. She was able to get me to finally start listening and the pool learning process began.
Of course I met with a few other companies and liked maybe
one other but I always remembered Joy and wanted to meet with her again.
Joy come back to the house and was very well prepared.
She had everything we discussed on paper with
pricing and a computer 3d Imagine of our pool. By now I was more educated on the pool building process so instead of looking at her like she was trying to sell me I had a better understanding about her process. She showed us the proposal and how much it would cost and then started working with us on what we can afford.
We finally come to agreement but before I signed the contract and paid the 10% she advised if I didn't have enough electricity and
if I had muck or rock in the ground there can be some unfortunate
added cost. I appreciated being told this from the very start rather then having a costly surprise, she was also was very confident in Parkwood which put my wife and I at ease.
Before she left she gave us a number to a fence guy named Paul who we ended up hiring. I have to tell you
out of all the pool companies Parkwood was the only one that moved
things around so we could afford it. The others wouldn't work with us at
all, like Pool Images and pool builders didn't even make it out to my
house, they never got passed the phone interview. Three weeks went
by and we get a call from Todd, dude is a trip. He went over every detail with me
and how things were going to be broken down from start to finish.
Todd was great,he answered all my questions and
managed the whole building of the pool. I just sat back and watched the pool get built, it was amazing.
Todd also help us with the alarms and made sure Paul the fence guy was
coming out on the days he said. I didn't have to do anything except
right checks and text Todd if I had a question. Even to this day when
I have question after I have fully paid for the pool Todd still
responds. What could have been the worse experience of the remodeling
of my dads house became quickly the best. A business like Parkwood
needs to be recognized on how a healthy business should be ran. My
pool had no hiccups and I can foresee if it did they would of handled it in a organized and professional manner.
We want to thank Parkwood Pool and Pavers for my brand new beautiful pool. I honestly want to be a referral to your company, I couldn't have been more pleased. If any one is on the fence please have them call me I have a story to tell that would make your new customer feel comfortable about using your services.
Best Wishes to the Parkwood Family,
Don Tackett
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