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Review of Service during refinancing, excellent!
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Mr. Cooper/Nationstar
Reference loan number: on Mr.Cooper site// Deborah Valverde,
3309 Squaw Mountain Dr.
Las Cruces, NM 88011//
This letter is to commend Mike Bozic and Taniesha Thierry for their work during my home refinance. I apologize for the tardiness of this letter; however, I experienced some personal issues requiring my immediate attention. This belatedness is by no means a reflection on my experience with Mr. Mike Bozic, or Ms. Taniesha Therry.
Mike Bozic was brilliant in every respect. He facilitated my decision to go with Mr. Cooper thru his experience, knowledge, and honesty. He was able to allay the fear ‘Quicken’ instilled regarding allowing anyone else run my credit. This permitted Mike to show me what Mr. Cooper could do. As it turned out ‘Quicken’ had misinformed me regarding my credit scores as they were, in fact, notably higher. Thus, Mike Bozic secured a more beneficial offer, with lower interest rates and more acceptable closing costs.
Notably, Mike took my business away from ‘Quicken’ whom I was near to closing with. Mike provided an offer much more beneficial that I could not turn it down. Along with the better offer, I was delighted to learn Mr. Cooper does not sell their loans as many companies do.
During this refinance process, I found that Taniesha Thierry, the Loan Processer was more informative and helpful, than I had experienced in previous loans. Interestingly, Taniesha and I realized my father and her grandfather had served in the Marines together. She recalled my father’s name in her grandfather’s Marine reunion correspondence. This is one of those times when It is comforting to realize it is a small world as it promoted trust.
Although I primarily dealt with Mike, I believe both he and Taniesha were able to keep me reassured during the entire process. It is always stressful when one must make financial decisions. Thus, I was appreciative of Mike’s knowledge and his promptness in responding to me. Mike exhibited nothing but patience, understanding, and knowledge with me. I, like most, hate to spend money, but Mike was able to mitigate many of my concerns. Taniesha and Mike worked seamlessly together for my refinance experience.
Mike Bozic is one of the best Mortgage Loan Officers, and Taniesha Therry, one of the most informative Loan Processors I have dealt with during my home buying experiences. I have had four home buying experiences. Two homes with my husband and two on my own. Mike & Taniesha are clearly assets and strengths for Mr. Cooper. //
Deborah Valverde-Ward
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