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Review 9/30/2007
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We bought a van from them and the experience was so-so. The salesman didn't appear to know the answer to a lot of our questions but we knew what we wanted so we bought it. Then 3 years after we bought our brand new Astro, it broke down on us. We brought it to them and they claimed they fixed it but $600 later, they didn't. We got it home and 2 days later, it wouldn't start again. We had it towed back to them and they told us that it was an electrical problem and that we should bring it to another Chevy dealer. We told them we cannot drive this car again and risk getting stuck with two small kids. They auctioned it off for us for a fraction of what we paid and they also charged us another $200 to auction it off! So basically, we were out a car that we've only had for 3 years, out of pocket $600 for a repair that never fixed the car and then to charge us again to sell it made us angry. We felt they got the best end of that deal. They not only sold us the lemon but they turned around and made another $800 off us on top of that. We told them it was unfair to charge us for a repair that never happened but they told us we paid for their time to try to fix the problem. Other dealerships have told us that most dealerships offer a warranty on their repairs and sure enough, they claimed to as well on the back of their receipt, but it never happened. To make matters worse, we sent them 2-3 letters and CC'd Chevrolet's main office and neither of them acknowledged us once. A horrible experience that still stings to this day. We will never buy a car from Chevy or William L. Morris. Neither stand by their product. I think at the very least, they should have refunded our money on the repair and auctioned our car off free of charge. For a company that is owned by Christians made this all the more puzzling as well. I would have thought they would try to conduct themselves to a higher standard.
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