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Review 9/24/2009
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Loan Processing Center, Inc.
5440 Trabuco Road
Irvine, CA 92620
Contact: Ghazi, Masheed
Phone: (800) 399-8045
Rose, Raymond
4320 West Agate Street
Pasco, WA 99301
(509) 545-9144
kpeot@charter.net
In the absence of any response from the company this complaint despite our two requests to them, we are closing our file on this complaint.
This unanswered complaint will become part of the information we report to the public on this company for the next three years. Should any government agency request our files on this company, your complaint will also be included.
If you have settled this complaint directly with the company, would you please email us to let us know that, as well as any other comments you might have. Your help in doing this is important to ensure that our report to the public on this company is accurate.
Thank you for using the Better Business Bureau.
Complaint ID: 98416934
Complaint Classification:
Complaint Description - Posted 6/1/2009 10:50:23 AM
I was told by the lady who was handling my file at a certain point to stop making my mortgage payments to the current mortgage company. I talked with her numerous times between then and now (this began apprx March 13 to current date), and she would always tell me that they were still processing everything and it would take 60-90 days to complete. June 13 or thereabouts, it will be 90 days. They removed the two $750.00 payments from my checking account as agreed upon, and she continued to reassure me that she was looking for the best deal for my given situation. In the past, I've never had a problem with at least reaching the Customer Service Dept. there, and now I cannot reach anyone, Customer Service, Devin, Devins Boss Christopher, or Christopher's boss, Michael Montez. Now when I try to call Devin (I use the same number as always), it says her extension is not a working number. When I try to reach Customer Service or either Michael Montez, or Christopher, all I get is recordings. With Customer Svc, it says to leave a message and they'll return your call w/i 24 hours, and with the other two guys, it says they'll return your call the same business day. I've tried to reach someone from Monday through today (Friday) and left messages with no response. My current Mortgage company is sending me Foreclosure warnings and I cannot get these people to respond to my calls.
Complaint Summary
In March of 2009, I began a loan remodification with this company and was told it would be a processing time of 60-90 days to process and complete.
Resolution Sought
I would like them to either make good on what they are were trying to do for me with a new loan, return my phone messages, or quickly refund my money to me. I was told that if they could not do anything for me that all of the money they got from me would be refunded. I feel like they are all avoiding me, or shut down and taken off with my money and who knows who elses.
Additional Information
Date Problem First Occurred:
3/13/2009
Product or Service: Mortgage Loan Remodification services
Model Name or Number:
Date Purchased:
Order Number:
Amount In Dispute: $1,500.00
Company's Response
Company's Initial Response - None Posted
Initial Response Summary
Consumer's Rebuttal
Consumer's Rebuttal - None Posted
Company's Final Response
Company's Final Response - None Posted
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