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Terrible customer service - very unprofessional
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We were told it could take up to 45 days to close and that was almost 4 months ago. Eric Reque, Octavio Zamora & Autumn Barraza were unprofessional. We provided all documentation asked for in a timely manner. No communication from them unless we reached out & even then they didn't always answer the phone or return emails. Constantly told they were waiting on something or needed something else that we already provided only to be told that was taken care of and now they needed something else. Finally pulled the loan when we were told on a thursday by Autumn that the loan was in final review and it could take up to 72 hours to finalize this step. Over 72 hours later we reached out to Eric to be told that it was going to final review & we were close. We understand that things are different now with this pandemic but we just wanted honest answers and felt the whole time dealing with this company that we were getting the run around. Horribly run company and I urge anyone to go with ANYONE else when thinking about refinancing.
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