Sandee A.'s review of Kitchen Pro Cabinetry

Kitchen Pro Cabinetry

Preferred Members
Natural Area Rugs
5.0 star rating 0 miles
Brake Performance
3.1 star rating 0 miles
4.8 star rating 0 miles
Elizabeth Shutters
4.8 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 1/14/2018
. 1
. 0
Horrible customer service for online purchase
I spoke to a couple different RTA cabinet companies and went with Kitchen Pro because of the positive reviews. I now wonder if those reviews were legitimate or if the company hired someone to write them. The shaker style cabinets are pretty, but have not had heavy use and are already pulling apart in spots. Pretty disappointed in the whole experience overall. The customer service is pretty much non-existent. I had questions and I asked to have the layout redrawn 3 times. The designer (Betty) got really snippy at that point. I did send an email to the company and promptly received a call from Travis who said he was the manager. He was going to check into my concerns and said "he WOULD call me back". It's been 11 months now with no phone call or follow up to my email. It's safe to say his word meant nothing. If you have a perfectly seamless order without needing any assistance it may be okay. I wouldn't recommend purchasing the RTA cabinets online. ***Follow Up*** I have emailed photos to 3 different people at Kitchen Pro and not received a reply to date.***
 
 
 
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Additional Business Information
Hours   9am-5pm Mon-Fri, 9am-2pm Saturday Phone   (877) 210-6361 Address   8920 Quartz Avenue
Northridge, CA 91324
Website   http://www.kitchenspro.com Email   ron@kitchenspro.com
Contact   Ron Goren Other  
 
 
 
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