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STAY AWAY! DO NOT WASTE YOUR MONEY ON DEFECTIVE PRODUCTS, AND HORRIBLE CUSTOMER SERVICE!
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I placed an order online for 3 Brother toner cartridges (TN-450 high yield toner cartridges) and a new drum (DR-420), as well as HP ink cartridges (10 pack consisting of 2 XL black cartridges and 2 of each color (yellow, cyan, and magenta) which are HP950/951 cartridges). The Brother toner worked fine, but none of the HP cartridges worked. My printer displayed "cartridge appears to be damaged." It took many telephone calls to finally reach a person named Carolyn at House of Inkjet on April 21, 2016. My voice mail messages were not returned. I advised Carolyn that I had been trying to reach someone by calling for over a week, but my voice mail messages had not been returned. Carolyn stated that they would replace the HP cartridges. She further advised me that they most likely received a shipment of defective cartridges from their supplier, which happens sometimes. Carolyn said that the box containing replacement cartridges will be sent via USPS and include a return postage slip to send the defective cartridges back to House of Inkjet. She also stated that I would receive an e-mail with tracking information. To date, I have not received an e-mail or replacement cartridges! Over 30 telephone calls and an e-mail on 5/4/16 to House of Inkjet, none of which have been returned. On 5/13/16 Carolyn picked-up my call and disconnected (hung-up) after 1 1/2 minutes. No one answered the phone when I called back (many times). This company does not care about customer service or selling damaged items! Since this time, my Brother printer needed the drum replaced, and the drum was defective as well. Save your money and your time by shopping elsewhere!
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