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Review 2/9/2010
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I signed my 2 nieces up at Gold's Gym Oxnard, CA when I had already been a member for about a year. We were told that they could have a 12 month contract. When we got home we realized it was written for 36 months. I had made the guy start over when he began the paperwork, but apparently while we were talking, he slipped the 36 month one back on top. All the while, lying to our faces and being extra jocular.
When one of my nieces decided to quit after her 12 months were up, it took 4 months to straighten it out, all the while corporate continued charging for her non-use of the gym.
Then it gets worse.
I signed up to work with a personal trainer for a certain number of weeks. When my contract was up, we filled out the form he was told to use, and we both signed off on it. That was in November. They are still charging me $400 a month, and this month (February) for no apparent reason, they charged me $458. My ex-trainer and I have been working on this since December. They say they're "looking into it", but they're still taking money out of my account.
Twice this has caused me numerous overdraft fees when I did not spend more than what I had. They owe me somewhere between $1,500 and $2,000, and I can't afford to wait any longer for it.( I overheard my ex-trainer talking to another trainer about the problem when he didn't know I was there. They have been charging me for a personal trainer, but he wasn't getting paid for doing the training. Nice, huh?) The employees are not allowed to give customers the Corp office address, and when you try to call, no one answers. There is absolutely no avenue for facing the people who can fix the problem. This is conscious and willful theft, buffered by numerous layers of employees. I feel I have no alternative but to change banks, hire a lawyer and sue. It shouldn't have to come to this.
Jeris Turner
Oxnard, CA 93036
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