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This place rips off travelers far from home!!!!
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This place is a huge RIP OFF!!! I wish someone had told us about these crooks! We were 3,000 miles from home and were having problems with our slideout. We stopped at Giant RV. They said all it needed was an adjustment and would cost one hundred dollars. They also said they would do a courtesy inspection for free. We made the mistake of letting them know we had an extended warranty. When we came back to pick up our RV we were told our inverter was bad, the motor in our slide out need to replaced, and our refrigerator needed a part. We informed them that we would wait till we got home to get it repaired. When we got in our RV we noticed some of our lights were not coming on. Upon further inspection we notice the microwave didn’t work, both tv's, refrigerator, both furnaces and half the outlets weren't working. We informed them of this and were told that it is because of the inverter. I told them everything worked when we brought it in and I want it to work now. I had an argument with the service manager Tony, who was very rude. I then called the Vice President of the company ( Mike Murphy ) and explained what happen and how Tony treated us. Mike Murphy could care less! All he said is I trust Tony because he has worked here for a while. We knew what they did and we had no choice but to have them fix (they already put in a claim with our warranty company) all the so called problems and they also knew this. We needed our furnaces as we were headed to Flagstaff and it was 2 degrees. We needed our refrigerator to keep medicine cold and we needed the microwave and TV's as we had thousands of miles to travel. It took a week to fix. We had to pay for a motel room and rent a car for that week. We got in the RV and tried the slideout. They never adjusted the slideout (the reason we went there in the first place). At this point we just wanted to get as far away as possible. They scammed us plain and simple. Our warranty paid $1,800 and we paid a $1,000 for the repairs. If you go to these guys you will be SORRY!!! Giant RV RIP OFF!!!
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