|
Business's response - on 7/20/2012
|
|
Dear Customer,
Can you please email your order number to julie@evike.com and I will look into the case right away for you.
Evike.com pride ourselves in providing the best service and warranty support in the industry. In the event an item is shipped wrong, we will immediately send you a replacement.
We just moved into a 100,000sq ft facility two weeks ago, so our shipping operation was stopped for a couple days in order to complete the relocation process. This moving notice was posted on our website.
We sincerely apologize if the move caused an extended delay on processing your order. Rest assured, our current processing time is returned to 1-3 business days.
We will definitely address your issue and get it fixed. I look forward to your email.
Thank you,
Evike.com Inc
|