gmonelli616's review of Dermacia

Dermacia

Preferred Members
Beauty Source
0 miles
bestbeautyboutique.com
4.0 star rating 0 miles
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 3/25/2008
. 1
. 0
Review 3/25/2008
DO NOT DO BUSINESS WITH THIS COMPANY!! They provide HORRIBLE "customer service" (for lack of a better word). Originally, I signed up for the automatic shipments. They boast that you can "customize" your orders, yet practically every shipment was the incorrect products (not to mention the fact that I paid $85.00 for each order.) On 1/29/08, I called to cancel all future shipments. The customer service representative assured me that she took care of my request for me. However, two months later I received an email stating that my order has been shipped and my credit card has been charged another $85.00. When I called customer service to explain, not only did they have no record of this phone call, but the representative was insisting that I did not call to cancel and was extremely RUDE to me. When I asked to speak to a supervisor, he argued with me! Only after several repeated requests did he reluctantly get a supervisor. The supervisor was no help either, refusing to take responsibility for the shipment & the charges to my credit card. Now I need to be inconvenienced further by waiting for the shipment to arrive, calling customer service back (that should be fun!), getting a return authorization # and waiting on the never ending line at the post office to return a package that should not have been sent out in the first place! It's no sutrprise that Dermacia, Inc. has a "D" rating with the BBB. In my opinion, this rating is way too generous!!
 
 
 
Was this review helpful? (1)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   Address   19 Flagstone
Coto De Caza, CA 92679
Website   http://www.dermacia.com Email  
Contact   Customer Service Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.