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Review 7/20/2010
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FILE A CHARGE DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY RIGHT AWAY IF YOU ARE WANTING A REFUND ON CANCELED ORDER!!!
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NEVER BUY FROM DEALERCOSTCARAUDIO.COM
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I WAITED A MONTH AND A HALF FOR AN ORDER BEFORE I DECIDED TO CANCEL AND NOW HAVE BEEN WAITING ALMOST A MONTH FOR A REFUND. WORST CUSTOMER SERVICE I'VE EVER SEEN!!!
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We apologize for the inconveniences. This order appears to be refunded already, however, if you continue to have issues with your refund, we do recommend checking with your bank in regards to your pending refund that is due. We have been having intermittent refunds lately that are out of our control. Sometimes your bank's dispute department may be able to assist you further in regards to obtaining the refund quicker.
Thank you!
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: DAVE
Sent: Tuesday, July 20, 2010 7:56 PM
To: Dealer Cost Car Audio
Subject: RE: Order #58267 - Canceled
Canceled on June 25th...still waiting for refund.
Good conversation piece this has been for me on web-site forums and at all the car shows I go to...
I have a copy and paste speech that I use on sites to warn consumers of delinquent refunds by your company, your not so speedy shippping and lack of customer relations.
This is my last inquiry to you from me for I have turned this into the BBB and my attorney will be contacting you tomorrow...
continuing to spread the word,
Dave
RE: Order #58267 - Canceled?
From: DAVE
Sent: Wed 7/21/10 2:55 AM
To: Dealer Cost Car Audio (sales@dealercostcaraudio.com)
Canceled on June 25th...still waiting for refund.
Good conversation piece this has been for me on web-site forums and at all the car shows I go to...
I have a copy and paste speech that I use on sites to warn consumers of delinquent refunds by your company, your not so speedy shippping and lack of customer relations.
This is my last inquiry to you from me for I have turned this into the BBB and my attorney will be contacting you tomorrow...
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continuing to spread the word,
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Dave
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From: sales@dealercostcaraudio.com
To: DAVE
Date: Fri, 16 Jul 2010 19:17:40 -0400
Subject: RE: Order #58267 - Canceled
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1-2 business days.
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Thank you!
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Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
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From: DAVE
Sent: Friday, July 16, 2010 6:49 AM
To: Dealer Cost Car Audio
Subject: RE: Order #58267 - Canceled
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Not sure what you consider "process" but my bank just cleared any pending transactions for as of 8am(central) and they informed me their is no refunds pending or attempted to be sent to my account.
Hopefully your efforts today are better.
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We're going on 3weeks now...Date: Fri, 25 Jun 2010 20:09:02 -0400 "If your order was already charged, the refund of your funds can take anywhere between 3 to 7 days to credit back to your account. We apologize, but we have no
control of the speed it takes for Visa/MasterCard to re-credit your funds. This
time frame varies from bank to bank, but we assure you there is absolutely no delay on
our end."
-sales@dealercostcaraudio.com
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Dave
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From: sales@dealercostcaraudio.com
To: DAVE
Date: Thu, 15 Jul 2010 20:11:27 -0400
Subject: RE: Order #58267 - Canceled
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Should see the refund through any second. This already did process.
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Thank you!
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Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
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From: DAVE
Sent: Thursday, July 15, 2010 3:49 PM
To: Dealer Cost Car Audio
Subject: FW: Order #58267 - Canceled
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Dear dealer cost car audio,
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Just checked my checking account and no refund yet...
Normally I'm a patient man and I think I have been so far throughout this transaction...
I am requesting again a refund no later than tomorrow to be in my account for the sum of $224.95, if this cannot be done by you I expect a wire transfer tomorrow (7/16/2010).
If this does not happen I have instructed my attorney to file a small claims dispute and you will be also charged for court cost and attorney fees that have to do with this case. My attorney has copies of our e-mails and documented phone calls.
The Better Business Bureau of America has also received my complaint and will be contacting you.
Sorry it had to come to this but you got to run your business better.
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Dave
order#58267
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From: DAVE
To: sales@dealercostcaraudio.com
Subject: RE: Order #58267 - Canceled
Date: Thu, 15 Jul 2010 11:38:25 +0000
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Order #58267
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Ok, it was 3-7 days on the 25th and no refund so you told me 2-3 bus. days on the 8th and yet still no refund.
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I called your customer service yesterday and was told I needed to talk to a manager but none was available and I would be getting a call from one that day which never happened.
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This is not good business...This money needs to be in my account today, if you can get in my account or need to send a money wire do so.
I tried calling back yesterday again but after waiting an hour for someone to answer my call I hung up.
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It only took 2days for you to withdraw the money from my account but now we're going on 3 weeks to refund it after I waited a month and a half to finally cancel. I've been patient through out this but now I'm very frustrated.
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So please have this taken care of today and I'm expecting a call from your customer service manager today. If no refund and a call I will be contacting the Better Business Bureau and making a report and start a legal claim with my law firm on this tomorrow.
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regretfully,
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DAVE
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From: sales@dealercostcaraudio.com
To: DAVE
Date: Thu, 8 Jul 2010 20:54:07 -0400
Subject: RE: Order #58267 - Canceled
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2-3 business days.
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Thank you!
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Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
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From: DAVE
Sent: Thursday, July 08, 2010 6:25 AM
To: Dealer Cost Car Audio
Subject: RE: Order #58267 - Canceled
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Hello, sorry to bother you but I still have not received a credit to my account for this canceled transaction.
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If you could please look into this for me and let me know if there is anything I need to do to expedite this please let me know.
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It has been about 2 weeks since I've canceled this order...
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Thank-you,
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DAVE
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From: sales@dealercostcaraudio.com
To: DAVE
Date: Fri, 25 Jun 2010 20:09:02 -0400
Subject: Order #58267 - Canceled
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Dear David,
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This email has been sent to inform you that your order, #58267, has been updated to a status of Canceled.
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Your order with Dealer Cost Car Audio has been cancelled. Any funds associated with
this order have been credited back to your account, or any pending authorizations
that may have been placed have been voided.
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If your order was already charged, the refund of your funds can take anywhere between
3 to 7 days to credit back to your account. We apologize, but we have no
control of the speed it takes for Visa/MasterCard to re-credit your funds. This
time frame varies from bank to bank, but we assure you there is absolutely no delay on
our end.
Order Details
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Order Number: 58267
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Order Date: 5/10/2010 5:34 PM
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FILE A CHARGE DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY RIGHT AWAY IF YOU ARE WANTING A REFUND ON CANCELED ORDER!!!
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