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Review 5/12/2011
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Its actually city loans, where you either pawn or receive money on title loans. I called to request information on how it worked, the person whom answered the phone was very rude, she sounded like a robot like she didn't like her employment, like she didn't care of customer service. I told her my name the information she wanted, I got a you need to leave your car in order for us to give you money. I told her it was my daily driver from home to work, she then responded "well", I was like just like that? No other option? She then again replied, you need to leave the car with us. I was like wow I guess your online/ website states other wise like they where willing to help, but no, nothing not even a uhm, let me see if there is another option or something nothing, you know what after she said well and I said just like that she said ok bye! Amazing how customer service has gone down. They should remove that person and get someone happy and appreciative of her job!!
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Business's response - on 7/30/2011
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Actually, we are "City Loan" (no "s" please). Your comment seemed quite unusual since we always try to give our customers as much information as they need to get a good loan. So we looked to see when you created your profile - not surprisingly it was May of this year. While we are suspicious that you are a competitor trying to harm our otherwise great reputation, if you indeed tried to get a loan from us, please send me your contact info. If we confirm you did call in and were treated poorly, we will make it worth your while and admonish the loan officer who treated you this way. We are rated A+ by the Better Business Bureau...and that isn't an accident.
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