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Review 8/27/2010
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Facts and dates of events leading to the wrongful cancellation of policy:
On 29 January 2010:
I took my pet Lolla to the Oxnard Banfield for a wellness visit, dental cleaning and removal of deciduous front canine tooth. After picking up Lolla early evening, I was never informed of any type of abnormalities by the treating provider Dr. Gill. The next day I found that I was charged for a service (Nail Clipping) that was not performed. They issued a refund and I expressed my concerns regarding the fact that if they could miss something that small, what else could they be missing? I then transferred Lolla's care to the Ventura Banfield for further treatments and care.
On 24 July 2010:
I took Lolla in for her yearly physical and tooth cleaning and they performed lab work prior to anesthesia. The labs came back as acute renal failure and positive for a Urinary Tract Infection (UTI). Dental cleaning was postponed and treatment was performed to stabilize Lolla. I was asked by the treating provider Dr. Kehas if Lolla ever had a UTI in the past or any renal abnormalities, I said "no not that I'm aware of". Then later that same day I was informed by that same provider after looking at past lab work from the Oxnard location, that indeed she did have crystals in her urine back on 29 January 2010 which is indicative of a UTI which Dr. Gill never made me aware.
I contacted the Oxnard Banfield later that evening and requested that they pay for the care that was given to Lolla for the lack of follow-up and treatment of her UTI from 29 January 2010 which could have led to her current renal issues. After Dr. Gill not taking responsibility for his lack of superior pet care as advertised by Banfield, I requested on multiple occasion over the following week not to contact me any further but he insisted in contacting me and emotionally causing me distress, until I finally told him if he contacted me again that I would file a lawsuit against him for harassment.
I was told by the Manager at the Oxnard Banfield that they would be issue a refund of $199.00 the monies paid on 29 July 2010 and they would pay for 2 urinalysis for follow-up care. I went in to have my credit card credited and was given a release of liability and told that I was not getting a refund unless it was signed. I refused and proceeded to contact the local field director who oversees the Pet hospitals in my area.
He told me that unless I signed the release that I would not be issued the credit and at NO TIME stated that Lolla's policy was in jeopardy of being canceled out of retaliation for me not signing said release.
Today 25 August 2010:
I called the Ventura Banfield to reschedule Lolla's postponed dental cleaning and was surprised to find that Lolla's policy had been canceled and to contact the Oxnard Banfield for further information. They proceeded to apologize for having to be the barrier of bad news and was told they would contact someone who works for the wellness program to see if they could aid me in any way.
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