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Watch out for this company
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Watch out for these guys!!!!! We purchsed a Liberty bed from them in April. It was advertised as comparable to the Tempur Cloud Supreme...so not true. This bed was VERY firm and after three months of tossing and turning we decided to return it. What a nightmare. We did as they said..were told we had to have a shipping tracking number within a week of receiving the credit memo. We sent the mattress back within three days at a cost of $281.00. We were told that the foundations could not be returned. (I had complained about the foundations when I recieved them as the covering was not intact....I was sent around from company to company until I finally gave up and patched the holes.) When they finally acknowledged receipt of the mattress, they said it woul dhave to be inspected and we could expect a refund within 7-12 business days. We did not. After several more phone calls and emails, the finally told me that they were not going to credit my AMEX, but instead were going to send a check within 7-15 (additional) business days. We wnet out of town for a month, and when we came back...no check. I called American Express and filed a dispute. This is still not resolved, however I do still have all my correspondence, so am certain it will be resolved in my favor by AMEX.
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